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Help Center | Layered Lounge

If you wish to return an item, please address it to Layered Lounge Ltd, Unit 8, Anamax Industrial Estate, Oxford Rd., Gerrards Cross, SL9 7BB. Ensure that you have adequately packaged your items for return. If you are returning multiple boxes, contac

If you wish to return an item, please address it to Layered Lounge Ltd, Unit 8, Anamax Industrial Estate, Oxford Rd., Gerrards Cross, SL9 7BB. Ensure that you have adequately packaged your items for return. If you are returning multiple boxes, contact us to arrange a collection.

What is the process for returning items?

If you suspect an item is missing from your order, we recommend thoroughly checking the packaging materials, such as brown paper, as items might be wrapped inside. If the item is still missing after checking, please contact us so we can resolve the i

If you suspect an item is missing from your order, we recommend thoroughly checking the packaging materials, such as brown paper, as items might be wrapped inside. If the item is still missing after checking, please contact us so we can resolve the issue promptly.

How can I find a missing item from my order?

If you have received an incorrect item in your order, please contact us with details of the item you received and what you were supposed to receive. The easiest way to do this is to email us at info@layeredlounge.com and we will respond within 24hrs.

If you have received an incorrect item in your order, please contact us with details of the item you received and what you were supposed to receive. The easiest way to do this is to email us at <a href="mailto:info@layeredlounge.com">info@layeredlounge.com</a> and we will respond within 24hrs. Customer satisfaction is of the upmost importance to us and we will ensure we resolve any issue with efficiency and minimal inconvenience.&#xA0;

What should I do if I receive an incorrect item in my order?

You can view and monitor all your orders with us by logging into your Layered Lounge account using the link below:. https://shopify.com/30635524227/account/orders. We aim to deliver all orders within 2-3 working days of you placing them. This can be

You can view and monitor all your orders with us by logging into your Layered Lounge account using the link below:&#xA0;<a href="https://shopify.com/30635524227/account/orders">https://shopify.com/30635524227/account/orders</a>We aim to deliver all orders within 2-3 working days of you placing them. This can be extended however during periods of high volumes such as Christmas. Once you have placed your order you will receive a notification via email as to when it has been shipped. This will be followed up with a text message from our courier giving you a delivery date and estimated time of arrival. Should this not be convenient please do ensure that you reply to the email or text to change the date since if you are out, they will only try to redeliver one more time after which the goods will be sent back to us and. Redelivery will then unfortunately be at your cost.&#xA0;If you have a problem with delivery please email us at info@layeredlounge.com

When can I expect my delivery to arrive?

Yes, you can request your order not to include a packaging slip or invoice if it is meant as a gift. Please let us know at the time of your order, and we will gladly accommodate this request.

Yes, you can request your order not to include a packaging slip or invoice if it is meant as a gift. Please let us know at the time of your order, and we will gladly accommodate this request.